Running a small business requires trusting service providers with payments and subscriptions. Recently, I experienced an issue with Justdial where my account was charged incorrectly multiple times within a short period.
This blog post shares my experience so other business owners can stay aware of such billing problems.
On 3 February 2026, I paid ₹3009 for Justdial services related to my business listing. Everything seemed normal at that time, and I expected the next payment to follow the regular monthly cycle.
However, the situation quickly became confusing.
On 24 February 2026, another ₹3009 was deducted from my account.
This meant that within the same month, I was charged twice for the same service. Normally, subscription services follow a monthly billing cycle, so the next charge should have happened in March, not within the same month.
This raised serious concerns about the billing system.
The situation became worse when another auto debit of ₹3009 was attempted on 10 March 2026.
Logically, if the billing cycle had started in February, the next payment should have been 10 April 2026. Instead, the system attempted to deduct money again in March.
Because there was insufficient balance, the transaction failed and resulted in a ₹452 eMandate bounce charge from the bank.
This means I faced a penalty due to an incorrect deduction attempt that should not have happened in the first place.
Due to these incorrect deductions:
₹3009 was charged on 3 February
₹3009 was charged again on 24 February
Another deduction was attempted on 10 March
A ₹452 bounce charge occurred because of the incorrect auto debit
For small businesses, even small billing errors can create unnecessary financial stress.
To resolve the matter, I took the following steps:
Sent a complaint email to Justdial support.
Filed a complaint with the
National Consumer Helpline.
Shared the issue publicly on social media to bring attention to the problem.
If the issue is not resolved, the next step will be filing a case through
e-Daakhil, which allows consumers to file cases online.
If you are using subscription-based services, always:
Monitor your bank statements regularly
Check auto debit mandates carefully
Keep records of all transactions
Immediately report incorrect charges
Billing mistakes can happen, but they must be corrected quickly.
Digital service platforms play an important role in helping businesses grow. However, billing transparency and accountability are equally important.
I hope this issue gets resolved soon, and I also hope this experience helps other business owners remain alert when dealing with automated billing systems.
Aditya Kumar
Founder – Webitya
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